Shipping policy
Shipping Policy
Processing Time All orders are processed within 1-3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Shipping Times Once your order has shipped, estimated delivery times are:
- Major metro areas (Johannesburg, Pretoria, Cape Town, Durban): 2-4 business days
- Outlying areas: 4-7 business days
These are estimates, not guarantees. Delays caused by courier services, weather, or high-demand periods (like new drop launches) are outside our control.
Shipping Costs Shipping costs are calculated at checkout based on your delivery address. [Insert flat rate or free shipping threshold here if applicable.]
Order Tracking Once your order ships, you'll receive a confirmation email with tracking information so you can follow your delivery.
International Shipping [Insert here whether Super Vision ships outside South Africa. If yes, note that international orders may be subject to customs duties, import taxes, or additional fees that are the responsibility of the customer.]
Incorrect Address Please double-check your shipping address at checkout. Super Vision is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.
Lost or Delayed Packages If your order hasn't arrived within the estimated delivery window, contact us through our [Contact page] with your order number, and we'll look into it with the courier on your behalf.